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Gift Sets
Frequently Asked Questions
What are the product dimensions?
Stemless Glasses -
Stemmed
Glasses -
Baby Bucket -
Bitsy
Bucket -
Betty Bucket -
Boozie Bin -
Bessie Bin -
Scallop
Trays -
Other trays -
Mini Money Banks
-
Monogrammed Banks -
What are drawstring bag dimensions?
Small Bags -
Large Bags -
Baby
Bags -
What sizes are the baby clothes?
Sizes are 0-
Hats and booties are one size.
What type of paint do you use on the glassware? Is it safe?
The paint is made specifically for glass, porcelain and china. All of the paints
used bear the AP seal of the Art & Creative Materials Institute, Inc. (ACMI) and
are certified non-
How is your painted glassware prepared?
Glassware is washed and surface prepared with alcohol. Several layers of paint are applied. There is a drying process of about 12 hours between coats. The completed glass then cures for 24 hours. It is then fired in a low temperature oven. Once fired, colors are safe for common detergents and solvents, for the dishwasher (top rack), and for outdoor use. However, we recommend gently hand washing in warm soapy water and gently drying. Exposure to harsh chemicals and extreme heat may cause changes in the colors used.
What type of paint is used on the baby clothes?
Textile paint is used. Garments are first hot washed and pressed. Once the paint
is applied they cure for 24 – 36 hours. They are then steamed to set the paint.
Once cured and set, the paint is permanent. We recommend cool wash and tumble dry
low. The paint is designed to maintain color vibrancy if washed according to these
instructions. Paint is flexible, non toxic and conforms to ASTM D-
Can I place food directly on the trays?
Food should not be placed directly on the trays. Acid and oils in the food may affect the finish. Also, do not place extremely hot items on the trays.
What is the finish process used on the bins? How do I know the finish will stay on?
The bare galvanized metal is treated with a rustproof metal primer that is sprayed on. This primer actually chemically etches the surface of the metal and provides a base coat upon which to apply the base colors. Two coats of a base color are applied with a brush. The design is laid out and painted by hand; technique medium is then applied to achieve the desired pattern and finish. Polyurethane is applied to protect this base color coat prior to applying additional design details and monograms. The final design is protected with three to four coats of both satin and gloss polyurethane, again, applied with a brush. The two types of polyurethane provide a durable and pleasing finish, enhancing the design of the product. Nonetheless, if the item is subjected to unusual treatment, it may chip. Over time, it may also wear in certain areas . The design takes this into consideration so that over time and with appropriate use, you will still be pleased with the appearance and finish.
What if I want to return something?
Monogrammed items are not returnable. For all other items, please contact us first
for a return authorization and address. We like happy customers and will do everything
in our power to make sure you are satisfied with your shopping experience at brookeandbobbi.com.
In return, all we ask is that you tell your friends about us -
Where are you located?
We have two design studios -
Do you accept custom commissions?
Yes, we are willing to consider any reasonable request for custom work. Please contact us with your request using the automated form on the Contact Us page.
Does your process guarantee that all items of a similar design will be identical?
No.
We believe variety is the spice of life. Our line is ever changing and evolving.
Everything we do is handcrafted, a unique art form. As such, please note that no
two pieces are alike and irregularities in the glass, painting or cutting are a natural
and distinguishing feature of the end product.